This web site is owned and operated by Woodwards Leather who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard via Paypal. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Postage is per order, not per item. Orders are always shipped via a Tracked service, usually Royal Mail 2nd Class recorded. Courier and First Class are available for urgent orders!
We make everything to order - so we will normally send your order to you in 21 business days. International orders are generally received in under 31 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Should materials not be available to make your chosen item, we will contact you immediately and offer you the chance to wait and be first in the queue, switch to a different colour or a full refund.
We are not VAT registered, there is no VAT to add to our prices
Credit Card Security
All of your credit card details are encrypted at paypal. we never get to see your whole credit card number.
We guarantee your satisfaction. You may return any item unused within 7 days for a full refund, and we guarentee each item from making defects for 12 months.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01207565954 (International +44 01207565954) or fax us on or write to us at Kingsland House Derwent Street Chopwell NE17 7HY United Kingdom
Woodwards Leather do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
However, these rights are restricted as each item is made specifically for your individual order.
We are still happy to refund or exchange any item returned within 7 days, in an unused condition with all tags attached etc.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.